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Basic Info

  • How does the Neuroon measure my sleep?

    Basic Info > How does the Neuroon measure my sleep?

    In order to measure your sleep, the Neuroon acquires bioelectrical signals from your forehead using skin friendly, dry electrodes. Neuroon measures the biological parameters of the sleeper, including brain waves (single-channel EEG), pulse (pulse oximetry), body temperature, eye movement (EOG) and body movement during sleep (actigraphy). The captured biological signals are then transmitted to a microprocessor embedded into the mask and analyzed with a state-of-the-art program.

  • What if I drink coffee or alcohol before going to sleep?

    Basic Info > What if I drink coffee or alcohol before going to sleep?

    If you drink coffee a couple of hours before using the Neuroon you can have problems falling asleep. If you drink alcohol you will have problems with getting good sleep and rest.

  • Can I wash my Neuroon sleep mask?

    Basic Info > Can I wash my Neuroon sleep mask?

    The mask (soft part - SoftPack) can be cleaned using a cold water, hand wash only (you should follow the instructions attached to the device). But remember never to wash the SmartPack (intelligent part of Neuroon).

  • What problem are we trying to solve?

    Basic Info > What problem are we trying to solve?

    We are trying to solve the most common problems with sleep in XXI century:

    - Waking up in the morning and too often during the night

    - Falling asleep and insomnia

    - Waking up too early and having low energy every morning

    Neuroon also can help alleviate jet lag that makes you feel:

    - Fatigue

    - Drowsy

    - Physically and mentally exhausted

    Neuroon is addressed also to people who are shiftworkers and encounter:

    - Changing daily schedule

    - Difficulties to adjust your body clock to your working hours

    - Need of taking sleeping pills

  • What are the Neuroon's Features?

    Basic Info > What are the Neuroon's Features?
    • 1. Sleep Analytics
    • 2. Light Boost
    • 3. Jet Lag Blocker
    • 4. Neuroon Sunrise
    • 5. Personal Pause
    • 6. Biorhythm Adjuster

    And Lucid Dreaming coming soon!

  • How do I turn on the mask?

    Basic Info > How do I turn on the mask?

    Hold down the button for 1 second until it lights up and turns blue. You can find the power button in the middle of the mask - between two leds that are positioned as eyes.

  • Is the Neuroon safe to use?

    Basic Info > Is the Neuroon safe to use?

    Neuroon has passed a UL (Underwriters Laboratories, - http://ul.com/) certification process. UL conducted tests in the following areas: safety in use (eg. flammability, electronic circuit fault simulation), electromagnetic compatibility (EMC) compliance with current standards and norms (including broadcasting and LED lighting). The result was confirmed compliance with local market requirements (CE in Europe, FCC in the USA etc.), and UL issued a certificate, that certifies that all these requirements are met. Safety instructions were included, specifying situations and behaviors that may be dangerous.

  • How does the Neuroon wake me up?

    Basic Info > How does the Neuroon wake me up?

    The mask uses artificial dawn technology designed to minimize sleep inertia, a physiological state characterized by a decline in motor dexterity and a subjective feeling of grogginess immediately following an abrupt awakening. The Neuroon minimizes your sleep inertia by waking you up gently with an “artificial dawn” using light that simulates a natural sunrise.

    Read more about artificial dawn at: https://neuroon.com/news/what-artificial-dawn-and-...

  • What is the Neuroon?

    Basic Info > What is the Neuroon?

    Neuroon is an intelligent sleep mask that analyzes and optimizes people’s sleep. Neuroon is a revolutionary wearable device that combines advanced brain wave and pulse measurement technology with a comfortable sleeping mask commonly used in air travel. Using built-in biometric sensors, the Neuroon system analyzes the user’s sleep architecture, calculates a sleep efficiency score, and offers optimization advice. In addition, the Neuroon mask uses Bright Light Therapy, a technology that can alleviate jet lag, improve sleep efficiency, and help the user to fall asleep faster. The benefits of Bright Light Therapy were confirmed in a landmark study by Stanford University researchers in 2014.

    Neuroon measures all important biological signals, including brain waves (EEG), muscle tension (EMG), pulse (pulse oximetry) body temperature, body movement during sleep (actigraphy). Thanks to the data gathered, Neuroon provides the user with Sleep Analytics and personalized Bright Light Therapy in order to enhance the quality of sleep.

    The Neuroon is the perfect solution for people suffering from irregular sleeping times, restlessness, and jet lag. The Neuroon gathers data, and with the help of the native app’s algorithms, delivers personalized recommendations to the user. The Neuroon mask is connected via Bluetooth 4.0 with the mobile app, where all features, tips and recommendations are included.

  • Are there any side effects of using the Neuroon?

    Basic Info > Are there any side effects of using the Neuroon?

    If Neuroon is not used in accordance with the recommendations provided with the Neuroon App, it may cause deregulation of your circadian rhythm (in the opposite direction). People who suffer from certain diseases and /or take medications should consult with their doctor before using the device. In regards to the light therapy functions, please read the following quote, regarding people with glaucoma and hyperactivity: "Although there are no definite contraindications for bright light treatment other than for the retinopathies, research studies have routinely excluded patients with glaucoma or cataract.” Also, if the evening light function is timed too late, the patient may initially suffer from insomnia and hyperactivity. If the morning light function is timed too early, the patient may be awaken prematurely and be unable to resume sleep.

  • Do the masks come in different colors?

    Basic Info > Do the masks come in different colors?

    Currently we only have one color. In the future, we are planning to bring in a limited edition of different colors.

  • What is the Neuroon Lucid Dreaming?

    Basic Info > What is the Neuroon Lucid Dreaming?
    The Neuroon Lucid Dreaming feature will consist of two parts: behavioral techniques and external stimuli. Both are based on the research conducted by Heidelberg University in Germany and the University of Bern in Switzerland among others. Behavioral techniques aim at preparing the user’s mind to start lucid dreaming while external stimuli are a direct influence of the mask on the user’s REM sleep with the help of light, vibration and acoustic stimulus. Only with both of these methods can lucid dreaming be fully experienced.
  • How to get the Neuroon Lucid Dreaming?

    Basic Info > How to get the Neuroon Lucid Dreaming?

    - If you are already an user of the Neuroon or are waiting for the delivery of the mask that you bought before June 2016 then you will get the app totally free of charge as soon as it is on air.

    - For all the future users who will buy the Neuroon starting from July 2016, the Lucid Dreaming App for Neuroon will cost $9,99 monthly.

  • Why is Neuroon more advanced than other sleep trackers?

    Basic Info > Why is Neuroon more advanced than other sleep trackers?

    Neuroon tracks your biological parameters when you sleep, including brain waves (single-channel EEG), pulse (pulse oximetry), body temperature, eye movement (EOG), electrical activity of skeletal muscles (EMG) and body movement during sleep (actigraphy).

    The other currently available consumer sleep trackers only measure the user's movements (actigraphy) and pulse. Neuroon, with its advanced sensors uses complete polysomnography, which is the gold standard for medical sleep studies.


Payment & Sales

  • I want to order a larger number of Neuroon's (in bulk). Where can I contact you about this?

    Payment & Sales > I want to order a larger number of Neuroon's (in bulk). Where can I contact you about this?

    You can order up to 30 Neuroons through our website. In order to purchase a larger number of Neuroon’s contact us directly at: bizdev@inteliclinic.com

  • How can I buy the Neuroon ?

    Payment & Sales > How can I buy the Neuroon ?

    You can buy Neuroon on our webpage: https://Neuroon.com/ just click the button BUY NOW


  • How much does the shipping cost?

    Payment & Sales > How much does the shipping cost?

    The shipping fee will be automatically calculated based on the destination you provide, starting from $15. Please remember that for orders shipped outside the European Union, import duties, taxes, and other charges are not included in the item price or shipping cost.

  • How can I pay?

    Payment & Sales > How can I pay?

    We accept PayPal payments and Credit Cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Credit Card payments are processed also by PayPal.

  • I have forgotten the password to my account. How can I log in?

    Payment & Sales > I have forgotten the password to my account. How can I log in?

    You can reset your password on the website at https://my.neuroon.com/reset-password and following the instructions.

  • Can I request an invoice for my order?

    Payment & Sales > Can I request an invoice for my order?

    Everybody gets an invoice delivered together with Neuroon. You can choose in your Neuroon Customer Portal on my.neuroon.com if you want an invoice with your shipping data or different data. In case you would like to receive an invoice for the company data please contact us at contact@neuroon.com

  • I have a problem with my payment, where can I contact you for help?

    Payment & Sales > I have a problem with my payment, where can I contact you for help?

    The fastest way to reach us for help regarding your orders is by emailing us at contact@neuroon.com

  • Are the payments secure?

    Payment & Sales > Are the payments secure?

    The Neuroon website is secured with SSL certificates, a tool that ensures the protection of websites, as well as guaranteeing the confidentiality of data transmitted electronically. All payments (both card and traditional PayPal payments) are conducted over PayPal which is a certified PCI Service Provider Level 1 and this is the most stringent level of certification available. The PayPal site is highly secure and is using industry-leading technology (such as SSL) to keep information safe.

  • What is a CVV number and where is it available?

    Payment & Sales > What is a CVV number and where is it available?
    The CVV number is an important security feature that helps prevent fraud. We ask you to enter the CVV number during your transaction to ensure that the physical card is in your possession. For Visa / MasterCard / Diners: CVV number is a 3–digit code printed on the back of the card. For American Express: CVV number is a 4–digit code printed on the front right–hand side of the card above the card number.

Orders & Shipping

  • Where can I change my shipping address?

    Orders & Shipping > Where can I change my shipping address?

    You can change it after logging in at https://my.neuroon.com/login Please remember that you can change your shipping address only until we start the delivery of your Neuroon.

  • Do I have to pay duty ?

    Orders & Shipping > Do I have to pay duty ?

    Orders shipped to countries outside of the European Union may be subject to customs duties levied by the destination country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. Our Customs Tariff Code is 8471.80.9000

  • What if I don't pay duties?

    Orders & Shipping > What if I don't pay duties?

    If we are unable to successfully deliver the Neuroon to you because you have provided incorrect or incomplete delivery information or you refused to pay import duties, taxes and other charges not included in the item price, Inteliclinic will process a refund of your order after the shipped Neuroon is returned to us. In that case, you will not be charged for the Neuroon, but you will be charged for the costs of shipping and, additionally, a restocking fee of $49, and such charges will be deducted from the refund amount. If the Neuroon is not successfully delivered because we made a mistake, you will not be charged at all and all charges will be refunded.

  • Do you ship internationally?

    Orders & Shipping > Do you ship internationally?

    We do! Just follow the check out process on our webstore. You'll be able to input your address and confirm the shipping destination before submitting your order.

    Orders shipped to countries outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be paid by the recipient. More information you will find in the help section "Do I have to pay Duty ?"

  • Who is your delivery partner?

    Orders & Shipping > Who is your delivery partner?
    DHL is our only delivery partner.
  • How can I track my order?

    Orders & Shipping > How can I track my order?

    Please track your package through My Neuroon Customer Portal. You can register here if you don't have the account yet. Please take note that in order to register you will need to use the same email address that you used during the purchase.

  • What happens if I gave the wrong delivery address?

    Orders & Shipping > What happens if I gave the wrong delivery address?

    Once the order has been shipped (has status Ready to ship or Complete), we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will hold the package for 5 days, and you may contact Neuroon Support or DHL to arrange for another delivery. If we do not hear from you within 5 days, the package will be returned to Inteliclinic in Warsaw, Poland and you’ll be responsible for the return shipping fees, which will be deducted from your refund of the product’s retail price. Meanwhile, the original shipping fees to your country and taxes paid are not refundable.

  • What should I do if I have found shipping damage or wrong items?

    Orders & Shipping > What should I do if I have found shipping damage or wrong items?

    All Neuroon packages are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or items missing when you open the package, please contact our Support Team or write about it on my.neuroon.com in the section Report a Problem (category: Order&Shipment) and we will help you troubleshoot the issue.

  • How long would it take for me to receive my order?

    Orders & Shipping > How long would it take for me to receive my order?

    We would make every effort to deliver your order within 10 business days but exact delivery date depends on the country.

    Please note that Inteliclinic is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Getting Started

  • How do I adjust the strap on the Neuroon?

    Getting Started > How do I adjust the strap on the Neuroon?

    1. Hold the mask with the front side facing you, then detach the left or right corner from the foamy interior. The belt is located between the two layers.

    2. Now disconnect the belt from the Velcro and adjust it to your needs.

    3. When you are finished, reconnect all the layers of the mask.

  • How does the mask use lights to communicate with me?

    Getting Started > How does the mask use lights to communicate with me?

    A DOUBLE - LED SOLID BLUE LIGHT - means your Neuroon is on standby; use your Mobile App to choose the action you would like to take.

    A DOUBLE - LED FLASHING BLUE LIGHT - means your mobile app is searching for the Neuroon (it should be close by) as part of the Pairing Process.

    A DOUBLE-LED CONSTANT GREEN LIGHT - means the Neuroon is ready to start analyzing your sleep or nap data. You can now put your mask on your forehead. The light will stop shining once the Neuroon is correctly positioned on your forehead (when the electrodes touch the forehead ).

    A SMALL SINGLE RED LIGHT (ON THE UPPER LEFT SIDE OF THE SMART PACK) - indicates that you have started a Program. If you wish to end the program (SLEEP, PERSONAL PAUSE, LIGHT BOOST, JET LAG BLOCKER, NEUROON SUNRISE) you must click the button on the mask.

    PLEASE NOTE : The small single red light doesn’t impose any real impact on the battery life.

    A SINGLE-LED CONSTANT RED LIGHT (when connected to a charger) - means the Neuroon is charging. Please do not disconnect the charger until the Neuroon is fully charged.

    A SINGLE-LED CONSTANT GREEN LIGHT (when connected to a charger) - means that your Neuroon is fully charged.

  • How do I turn on / off the Neuroon ?

    Getting Started > How do I turn on / off the Neuroon ?

    Click and hold the button (approx. 1 sec) - turns on / turns off the device.

    1 long click (approx. 8 sec) - resets the device.

    You can find the power button in the middle of the mask on the inside.

  • How do I restart the Neuroon ?

    Getting Started > How do I restart the Neuroon ?

    If you experience one of the following problems, it may be fixed by restarting your mask :

    1. Your mask isn’t syncing

    2. Your mask has a battery charge but isn’t lighting up

    3. Your mask isn't responding to button presses

    To restart your Neuroon:

    1. Press and hold the button for 8 to 10 seconds.

    2. Let go off the button.

    3. The Neuroon will flash colored lights, ending with a vibration. After the vibration, the reset is complete.

    Now your Neuroon should work normally.

    To hard reset your Neuroon:

    1. Connect the charger to the Smart Pack

    2. Press and hold the turn on/off button for at least 10s

    3. While still holding the button down, unplug the charger and then release the button

    4. All the diodes (lights) will blink (it means that the hard reset was done correctly, if not try again)

    5. Plug the charger into the Smart Pack and you should see the charging light (red or green)

  • How do I START and END sleeping with the Neuroon ?

    Getting Started > How do I START and END sleeping with the Neuroon ?

    Remember to have Bluetooth connection switched ON!

    1. First, you must setup the alarm clock in your mobile app and enter the time you want to wake up.

    2. Next, click “Start Sleep” on the main Sleep Analytics screen.

    3. Then put on your mask. When the mask is positioned correctly on your forehead, the constant double green light will turn off after short time.

    To end your sleep earlier than you originally programmed the alarm, you must push the button on the mask. Then the Red Light indicating that the program is on will disappear and the Neuroon will send your data to the Neuroon App. At this time you will see Blue Lights indicating that the Neuroon is on, but the sleep program is off. In order to completely turn off the Neuroon, you must click the button one more time.

    Remember that if you want to only pause sleeping with Neuroon (eg. because you woke up for a minute and want to go to toilet, kitchet etc.) you just need to take of the mask for this time but not press any button neither on the mask, nor in Neuroon App.

  • What do I have to do to start using Neuroon for the first time?

    Getting Started > What do I have to do to start using Neuroon for the first time?

    1. Connect the charging cable to a charger or a computer. Then connect the other end to Neuroon.

    2. A single solid red light will indicate that the mask is charging.

    3. Do not disconnect the charger until the light turns into a steady green light indicating the Neuroon is fully charged.

    4. When your mask is fully charged, unplug it from the charger.

    5. Download the Neuroon App from neuroon.com/app . Install it on your mobile device.

    6. Turn on the Neuroon by pressing the button located on the front of the mask (indicated by the removable sticker marked POWER) with one short click.

    7. After pressing the POWER button, a solid blue light will turn on indicating that your Neuroon is now on standby mode.

    8. Your Neuroon Mask is now ready to link with the mobile app. Please make sure that Bluetooth BLE is turned on on your mobile device.

    9. Open the Neuroon app on your mobile device. Sign in using the email and password you set up at the My Neuroon Customer Portal. If you don’t have an account yet you can sign up for one right now.

    10. Enter your personal data including your date of birth, height, weight, and sleep problems so we can customize the mask to your needs.

    11. Make sure the Neuroon is turned on, closeby, and that the standby light is glowing blue. Tap to continue when you are ready.

    12. The blue lights on the mask should start flashing. This means your Neuroon was successfully paired with your app. Well done!

    13. You are now on the main dashboard of the app and ready to start exploring all the features.

Mobile App

  • Which operating system (OS) does the app support?

    Mobile App > Which operating system (OS) does the app support?

    The Neuroon apps will support both iOS and Android. Currently we have no plans regarding Blackberry/Windows Phone, however, if after the launch of the Neuroon there is significant interest in those systems, we will consider it.

  • Does Bluetooth work all night?

    Mobile App > Does Bluetooth work all night?

    Data transmission (Bluetooth) occurs only when the mask is removed from the user's face.

  • In which language the application is available?

    Mobile App > In which language the application is available?

    Currently, the application is available in English and Japanese. In the future we are planning to expand to other languages.

  • Will the application be avaliable on tablet?

    Mobile App > Will the application be avaliable on tablet?

    Not currently, but in the future we are planning to create the application for tablet users.

  • Is the Bluetooth connection safe?

    Mobile App > Is the Bluetooth connection safe?

    All wireless communication is disabled while the user is wearing the Neuroon. The Bluetooth is enabled and the data is sent to the mobile app after the user wakes up and takes off the Neuroon. Moreover, the Neuroon generates significantly fewer electromagnetic waves than a mobile phone. This means it is considerably safer to use. The Neuroon is equipped with Bluetooth Low Energy (BLE 4.0).

  • What about the Neuroon companion application?

    Mobile App > What about the Neuroon companion application?

    The Neuroon works in tandem with our mobile application to gather all the raw data collected by the mask, analyze it, and deliver it in an accessible and straightforward way, as well as managing the many features we have introduced so far, such as advanced sleep analytics, heart monitoring, intelligent alarm clock, jet lag, and alertness management, all with medical-grade accuracy. The application will be free to use for both iOS and Android devices.

  • Which iOS devices are supported ?

    Mobile App > Which iOS devices are supported ?

    iPhone® 4s/5/5c/5s/6/6s/6s Plus/6 Plus

    The Neuroon App for iOS is compatible with devices running iOS 7 and higher and with Bluetooth 4.0 or later

  • Which Android devices are supported ?

    Mobile App > Which Android devices are supported ?

    The Neuroon app is fully compatible with Samsung Galaxy S® 4/5/6 Android 4.3 BLE devices

  • How can I update the Neuroon App ?

    Mobile App > How can I update the Neuroon App ?

    Free feature enhancements and product improvements may be made available for your Neuroon through mobile app updates.

    Updating the mobile app takes several minutes and is demanding on the battery.

    IMPORTANT NOTICE : Don’t plug in the mask to the power source while updating the Neuroon app. The mask also has to be turned on.

  • How to change the language of your Neuroon Companion App?

    Mobile App > How to change the language of your Neuroon Companion App?
    The iOS version of Neuroon Companion App is available in three language options: English, Japanese and French. If you want to change the language you need to first change the language of the iOS system in your iPhone. Neuroon Companion App will adjust automatically. The Android version of Neuroon Companion App is available in English and Japanese.

Features

  • Sleep Analytics

    Features > Sleep Analytics

    Our bodies and our brains are electrochemicals organs. During their work they produce an electric activity that can be measured by placing electrical conductors on skin and recording the changing difference in its electrical potential. This is how EEG works and this is how Neuroon is able to provide you with vivid information about your sleep.

    As you probably know, this electrical activity of our brains is often divided into bands by the frequency of potential change oscillation - brainwaves. It's a very functional division. The correlation between our consciousness state and the activity in particular frequency bands is scientifically confirmed. We typically distinguish five brainwaves bands: delta, theta, alpha, beta and gamma, with delta being the strongest in its amplitude and slowest in oscillation speed (dominant in deep sleep), and gamma being the most subtle, complex and vibrating on highest frequencies (observed during meditation).

    With Neuroon we are able to gather information about state of your body during your sleep. We measure energy levels of brain waves, pulse, temperature, movement and its strength.

    Collected data is then analyzed with artificial neural network (with the mobile app updates we plan to switch to promising deep learning techniques) supported by dynamic decision tree which takes into account measurement history. It gives us knowledge about how you slept and thus enables to adapt power naps or choose an appropriate tip from our growing database of advice concerning day/night cycle energy rhythm and sleep.

    Neuroon also calculates a sleep score for each sleep that you had. We created our own algorithms to calculate that. Are you interested how it was designed? Read here: https://neuroon.com/news/how-do-we-calculate-sleep...

  • Personal Pause

    Features > Personal Pause

    A lot of research carried out recently proves the effectiveness and usefulness of naps during the day. One of the institutions which has conducted such a pioneering study is Harvard. Many scientists incline towards a thesis that humans function with a biphasic and not a monophasic 24 hour rhythm which means that an afternoon siesta, so common in southern countries, is the natural.

    Most of us feel sleepy between 1 p.m. and 3 p.m., what is connected to this phenomenon.

    There are two reasons of our sense of sleepiness and our overall sleep rhythm :

    1. Sleep pressure, which is enormous in the evening and negligible in the morning. It determines if our body is in need of free-phase sleep( so called deep sleep)

    2. So called sleep phase which determines if our body is in need of REM phase.

    These relations differ during the day and that is why depending on when we have a nap and how long it takes, the proportions of sleep phases are different. We need every single sleep phase as each has different functions and benefits.

    The Neuroon feature permits to have a short nap for a predetermined period of time. There are three options of taking a nap. The first one is a 20 min nap, which reduces sleepiness, heightens alertness, increases concentration, enhances motor performance and elevates mood. The REM nap that takes 60 minutes results in increased creativity, improved emotional memory, keener perceptual processing and a better memory of complex associative information. There is also an option of taking an ultimate 90 min nap.

    Thanks to this, depending on what we need in a certain moment, we can design our naps. We cannot do it during night sleep as we cannot sufficiently influence it( precisely, the ratio of all sleep phases), however we can freely design our naps and this is why Neuroon may come in handy.

    Depending on our needs, Neuroon will suggest you what is the most optimal moment to take a nap and will make sure to wake us up with no sleep inertia by using the Bright Light Therapy( we have already vividly described it). And remember, a nap is not a sign of weakness! Indeed, a nap is a sign of being smart.

    Want to read more about how to get optimal results when napping? Click here: https://neuroon.com/news/how-long-you-should-nap-g...

  • Neuroon Sunrise

    Features > Neuroon Sunrise

    Undoubtedly, many of you have wondered why we feel so horrible after waking up and why the snooze button becomes our best friend out of the blue. The answer to the questions is connected to sleep inertia which is caused by the changes of blood circulation in our brains during sleep, which is a normal physiological human state. In other words, we all feel like you in the morning!

    It is a tricky question how to find a solution and feel fresh and energetic in the morning and only few people have mastered the skill of waking up with a smile on their face. Sleep inertia is such a significant problem that even scientists try to study its reasons and the possibilities of minimizing it. It is often said that sleep inertia is connected to the sleep phase, which be wake up from. However, the problem is that there is little research confirming this thesis. Interestingly, research carried out by prestigious scientific institutions, including Harvard, even disprove this theory.

    One of them: Stanford researchers develop method to treat sleep disturbances

    Nevertheless, there is a way to minimalize sleep inertia which has been supported by scientific evidence. It is called artificial dawn and means waking somebody up by using light with increasing intensity. The study conducted by University of Gronningen, the Netherlands shows that this type of treatment decreases sleep inertia fourfold. Hence, we have decided to use this technology in Neuroon so that each and every one of you can start a morning with a smile on a face and vigorously dwell on new day.

    Neuroon sunrise is an intelligent wake-up program. Using Bright Light Therapy, the program uses light to initiate wakefulness at the correct moment when the sleeper is in a light sleep phase. Normal alarm clocks often interrupt the sleeper in a deep sleep phase resulting in grogginess, disorientation, and an unpleasant mood. With the Neuroon Sunrise, the user will awake feeling refreshed and alert and ready to start the day.

    Are you interested in reading more about artificial dawn and how it influences our body? Click here: https://neuroon.com/news/what-artificial-dawn-and-...

  • Do you also plan an update for polyphasic sleep?

    Features > Do you also plan an update for polyphasic sleep?

    For now there is not enough data to prove that polyphasic sleep is healthy for human body, however we are doing an ongoing research on that together with our medical partners. We will be posting updates on our social media channels, eg. Facebook Neuroon: https://www.facebook.com/Neuroon/ so we encourage you to follow us.

  • Does it include lucid dreaming?

    Features > Does it include lucid dreaming?

    Yes! We are developing Lucid Dreaming App for Neuroon. You can read more about the feature here. The Lucid Dreaming App will be available together with a brand new Neuroon App soon. It will be free for all customers who have purchased Neuroon smart sleep mask before June 2016. Lucid Dreaming System will be available from $9,99/month.

  • Light Boost

    Features > Light Boost

    1

    As we all know, sunlight has an enormous effect on us. When the sun is shining in the morning we are full of energy, we feel empowered and vigorous. However, when it is raining we do not feel like leaving our bed at all.

    2

    Interestingly, scientific research proves that there is, indeed, correlation between the exposure to sunlight and the level of happiness on a particular area. The lack of sunlight is connected with some anomaly and certain illnesses. It is generally believed that SAD is its perfect example. The percentage of SAD is significantly bigger in countries where the exposure to sunlight is considerably smaller e.g. the Scandinavian countries.

    3

    And the most effective way to deal with it is Bright Light Therapy. The therapy boils down to sitting in front of special light for about 30 minutes after waking up or right before falling asleep. The therapy has been applied in medicine for decades. What is more, the effectiveness of this kind of therapy has been proven not only when overcoming SAD but also in cases of different types of depression. Apart from that, the research has shown that the Bright Light Therapy improves alertness, diminishes the feeling of sleepiness and has a synergic effect to caffeine.

    4

    It has been proven that students benefited from 30 minutes of the Bright Light Therapy by being able to remember more and learn faster. Besides, it is no secret that a great number of citizens of the Scandinavian countries get Bright Light Therapy cabins installed in their homes.

    5

    The Bright Light Therapy feature which we introduce in Neuroon slightly differs from the standard one as the source of light is so close to an eyelid that you can benefit from it unnoticed and in private. What Light Boost gives you is greater alertness and smaller drowsiness. You can use it while getting caffeine but unlike caffeine, Light Boost has no side effects.

    Does this topic sound interesting to you? If yes, read more about Seasonal Affective Disorder here: https://neuroon.com/news/your-seasonal-affective-d...

  • Jet Lag Blocker

    Features > Jet Lag Blocker

    Anyone who has ever travelled long distance is well aware of the existence of jet lag and its power to destroy holiday plans or affect efficiency during business meetings. Currently, there is no effective way to beat jet lag once and for all. Definitely, some of you have visited a doctor asking for a melatonin prescription which may bring relief to some people.

    Latest research from Stanford shows that the Bright Light Therapy may bring similar effects as melatonin application as long as it is adapted in the right moment and is with accordance to the flight schedule. Apart from that, the therapy is not invasive and is very safe and permits to shift the biological clock by 3,5 h per week. And that is why we have decided to use it in Neuroon.

    It must be stated that the jet lag will not retreat completely after one day of applying the therapy but if we plan the trip a week before departure we could significantly diminish it.

    We have good news for those of you who regularly benefit from melatonin application. The therapy can be simultaneous and the result of solely taking the melatonin is strengthened. What is more, thanks to our mobile app you will not have to count the time zones differences manually or wonder what effect the flight schedule has on your body and the effectiveness of the therapy. The device will do it all automatically and will begin the therapy without you even noticing (and your sleep will not be disrupted).

    Are you interested in reading more about Bright Light Therapy? Go to the article and find out why it is a breakthrough in science: https://neuroon.com/news/three-need-know-facts-abo...

  • Biorhythm Adjuster

    Features > Biorhythm Adjuster

    Have you ever felt the effect of turning to daylight saving time?

    Have you ever worked long hours in front of computers and had trouble falling asleep afterwards?

    If the answer to any of these questions is yes, it means that you have suffered from jet lag even though you were not travelling. It is so called social jet lag. Long hours in front of computer screen( especially at night) which emits bright blue light have a strong influence on our biological clock. The blue light blocks the secretion of sleep hormone, melatonin, and as a consequence it delays our twenty-four hour rhythm. On using the technology which is similar to the one used to beat jet lag, we are capable of helping you even when you do not travel. Neuroon can help you adjust your biological clock to the expected wake up moment, can help you organize your shift work and ease falling asleep if the problem was caused by biological rhythms perturbations.

    Are you interested in reading more about social jet lag? Here you will find an article on this topic: https://neuroon.com/news/social-jet-lag-light-ther...

  • When to start the Jet Lag Blocker ?

    Features > When to start the Jet Lag Blocker ?

    For the best results, start the therapy one week before you fly. If you are flying on short notice, use the Jet Lag Blocker program on your flight and the day after you land.

    Go to the Neuroon App and click on the button Jet Lag Blocker - there you can set up your travel destination and date of your trip so that Neuroon using its algorithm can set up the best therapy for you.

  • How do I START and END the Jet Lag feature

    Features > How do I START and END the Jet Lag feature

    1. Tap on the Jet Lag Blocker button and then tap Start Therapy. If you want to learn more about Jet Lag Therapy tap the question mark.

    2. Enter your flight information (booking number or destination) in the Mobile App and tap Next.

    3. Now enter the information about how long you are going to stay in the different time zone or how long you were in a different time zone if you have already returned. Then tap next.

    4. Now you will see your journey details, and on the next screen your therapy summary. This information will appear when the therapy starts and ends and will also tell you how long the therapy will take.

    5. Your therapy has now started and you are on the main Jet Lag Blocker screen.

    5a. Swipe right to see your therapy progress

    5b. Tap the middle to see your therapy summary

    5c. Tap the icon to learn about Jet Lag Blocker

    IMPORTANT NOTICE : If you want to start Jet Lag Blocker tap on Sleep Metrics and then Start Sleep

    If you want to end the Jet Lag Blocker push the cancel therapy button.

  • What are the Jet Lag Blocker Recommendations ?

    Features > What are the Jet Lag Blocker Recommendations ?

    The recommendations are personalized tips and advice based on the data you entered. Jet Lag Blocker gives you three types of recommendations:

    Seek Light - it means that if you are awake you should seek exposure to the sun or use the Light Boost function with your mask.

    Feeling Sleepy - the period you are most likely to feel sleepy. Try to not schedule anything important during this period.

    Avoid Light - during this period you should avoid sunlight or other strong light. Stay inside or wear dark glasses outside.

  • How do I set the biorhythm alarm ?

    Features > How do I set the biorhythm alarm ?

    1. Tap SET ALARM in the Neuroon App main screen.

    2. Choose the type of alarm that best suits your needs: biorhythm alarm or one-day alarm

    3. Set the time that is best for you.

    4. Tap Start Sleep and you will be woken up at the time that you set. To learn more, go to the section How do I START and END sleeping with the Neuroon?

  • How do I START and END Biorhythm Adjuster feature ?

    Features > How do I START and END Biorhythm Adjuster feature ?

    Biorhythm Adjuster is set up automatically so there is nothing extra for you to do.

  • How do I START and END Light Boost feature ?

    Features > How do I START and END Light Boost feature ?

    To start the Program, you must click on the “ENERGY+” option in the Mobile App and then choose “Light Boost”. Put on the mask. When you wake up and remove the mask, click the button on the mask to finish the program.

  • How do I START and END the Personal Pause feature ?

    Features > How do I START and END the Personal Pause feature ?

    To start the Personal Pause, click on the “ENERGY+” option in the Mobile App and choose from one of four specially designed naps. When you wake up and remove the mask, click the button on the mask to finish the program.

  • How do I START and END the Neuroon Sunrise feature ?

    Features > How do I START and END the Neuroon Sunrise feature ?

    Neuroon Sunrise is set up automatically so there is nothing extra for you to do.

    If you want to turn off the Neuroon Sunrise, go to the section Alarms and swipe the yellow button titled as Artificial Dawn for "Don't use"

  • When the Neuroon Lucid Dreaming will be available?

    Features > When the Neuroon Lucid Dreaming will be available?

    New feature Neuroon Lucid Dreaming together with Lucid Dreaming App for the Neuroon will be available soon with the brand new refurbished Neuroon App. More info here: https://neuroon.com/lucid-dreaming/

Technical

  • Pulse oximeters usually have sensors in the form of a finger clip. How is it possible that the Neuroon measures blood oxygen levels and the pulse rate? Will it use an additional finger or ear clip?

    Technical > Pulse oximeters usually have sensors in the form of a finger clip. How is it possible that the Neuroon measures blood oxygen levels and the pulse rate? Will it use an additional finger or ear clip?

    The Neuroon uses a reflectance-type pulse oximeter sensor, than can be mounted on the forehead, so there is no need for any additional finger or ear clip. Reflectance-based pulse oximeter sensors measure light reflected off the subcutaneous tissue and bone, and allow measurements to be taken from areas of the body different from the fingers or ears (e.g. chest, wrist, forehead).

  • How long does it take to charge the Neuroon?

    Technical > How long does it take to charge the Neuroon?

    Charging time will not exceed 6 hours when charging via computer using USB cable added to Neuroon.

  • Will a developer version of Neuroon available for purchase?

    Technical > Will a developer version of Neuroon available for purchase?

    While there is only one version of the Neuroon, we will release a separate developer dongle for purchase in the future. It will allow for live signal streaming from the Neuroon.

  • How do you charge the Neuroon?

    Technical > How do you charge the Neuroon?

    The Neuroon is charged with a simple USB cable that will be provided in the package.

  • What will be the privacy policy regarding the sleep mask's recordings?

    Technical > What will be the privacy policy regarding the sleep mask's recordings?

    Neuroon App collects anonymous aggregated data for research purposes. We do not collect any raw data.

  • How long will the battery last without charging?

    Technical > How long will the battery last without charging?

    Currently the battery runs the whole two nights before it needs to be recharged. Our Software Team is working on optimizing battery life, and we are confident that it will be extended in the future.

  • What is the difference between the Neuroon and popular wristbands or watches for sleep measuring that are already available at the market?

  • How is it possible that the Neuroon measures brain activity using only 3 electrodes, while professional medical equipment uses more than 19 electrodes?

    Technical > How is it possible that the Neuroon measures brain activity using only 3 electrodes, while professional medical equipment uses more than 19 electrodes?

    For the purposes of the Neuroon, a single-channel EEG system is sufficient and there is no need to lower your comfort by increasing the number of electrodes. A similar type of system is installed in the helmets of pilots in the Israeli air force. When the pilot puts on their helmet, the electrodes are placed on the correct spots on the skin, around the frontal lobe of the brain, allowing for the accurate sending of information concerning the pilot’s level of consciousness (or lack thereof).

  • What to do if my Neuroon stopped working?

    Technical > What to do if my Neuroon stopped working?

    Please, follow this steps:

    1. Press and hold the button for 2 seconds.
    2. Plug the mask into a power source with the charging cable, then wait 10 seconds.
    3. Need help? Has any light illuminated on the mask? If not, please try moving the charging cord around.
    4. Need help? Has any light illuminated on the mask? If not, please try using another power cord (the cord might be damaged).
    5. Need Help? Has any light illuminated on the mask? If not, please try removing dust or hairs from the USB connector (there might be a connection problem).
    6. Need help? Has any light illuminated on the mask? If not, please perform the hard reset using the instructions below:
    1) Connect the charger to the Smart Pack
    2) Press and hold the turn on/off button for at least 10 seconds
    3) While still holding the button down, unplug the charger and then immediately release the button
    4) Plug the charger into the Smart Pack and you should see the charging light illuminate (red or green)
    7. Need help? Has any light illuminated on the mask? If not, please perform the hard reset 3 times.

    If all this didn't help, please start the procedure of reporting a problem, using your profile on my.neuroon.com

Medical

  • Why does the Neuroon measure my pulse?

    Medical > Why does the Neuroon measure my pulse?

    Pulse oximetry is an essential tool in clinical and home sleep testing. It is also essential in diagnosing sleep apnea. Blood oxygen desaturation worsens existing conditions such as cardiovascular disease, type 2 diabetes, and GERD (gastroesophageal reflux disease), perhaps even contributing to the onset of these conditions. It is the gold standard in home apnea testing.

    If you would like to read more about why Neuroon measures your pulse, go to the article: https://neuroon.com/news/pulse-measurement-why-do-...

  • How to distinguish EEG from EMG?

    Medical > How to distinguish EEG from EMG?

    Generally, EMG signal is of higher frequency than EEG and can easily be identified. Neuroscientists and engineers have developed many approaches for EMG-artifacts extraction from EEG signal including artificial neural networks, linear filtering, blind source separation, subtraction methods and others.

    The EEG signal is usually artifact-contaminated. Because of its very low amplitude, it is highly susceptible to various forms of noise. Myogenic potentials (EMG) are common artifacts.

  • What does EEG stands for?

    Medical > What does EEG stands for?

    EEG (electroencephalography) refers to the recording of the brain’s spontaneous electrical activity (brain waves). Our brain cells communicate via electrical impulses and are active all the time, even when we are asleep.

  • What does EMG stands for?

    Medical > What does EMG stands for?

    EMG (electromyogram) records muscle activity such as face twitches, teeth grinding, and leg movement; it also helps in determining the presence of REM stage sleep.

  • Why does the Neuroon include a pulse oximeter?

    Medical > Why does the Neuroon include a pulse oximeter?

    Pulse oximetry is a non-invasive method for pulse rate and blood oxygen levels monitoring. Sensors emit light of two wavelengths (usually red and near-infrared) and measure the change in light absorbance for each wavelength. Oxygenated hemoglobin absorbs more infrared light and allows more red light to pass through. Deoxygenated hemoglobin absorbs more red light and allows more infrared light to pass through. Based on these measurements, we can calculate blood oxygen levels and heart rate.

  • Are there any medical conditions where usage of the Neuroon is not permitted?

    Medical > Are there any medical conditions where usage of the Neuroon is not permitted?

    Although there are no definite contraindications for Bright Light Treatment other than for retinopathies (eye diseases), research studies have routinely excluded patients with glaucoma or cataract. Some of these patients have used light therapy effectively in open treatment; however, this should be done only with a doctor’s (ophthalmologic) monitoring. A simple eye checkup is advised for all new patients, for which a structured examination chart has been designed. The examination has occasionally revealed preexisting ocular conditions that should be distinguished from the potential consequences of Bright Light Treatment. Because of the use of flashing light, the Neuroon must not be used by users with Epilepsy or Seizures Caused by Flashing Light.

    Because the Neuroon uses steel, gold-plated electrodes it must not be used by users with the following medical conditions:

    • Dermatological conditions (e.g. eczema, dermatitis)
    • Allergy to the electrode
    • Patients with pacemakers (although not directly affected by the Neuroon, they may be susceptible to electromagnetic fields in the therapy environment. If in doubt, check with the appropriate authority.)

    PRECAUTION: If a patient has diminished skin sensation, the full benefit of the Neuroon functionality may not be realised.

  • Is the Neuroon a medical device ?

    Medical > Is the Neuroon a medical device ?

    The Neuroon is not a medical device and should not be used to diagnose or treat any medical conditions. Consult your doctor for the prevention, diagnosis and treatment of any medical issues.

Refund & Warranty

  • Can I return my Neuroon?

    Refund & Warranty > Can I return my Neuroon?

    You can return your Neuroon only within 14 days since the delivery date. Log in to https://my.neuroon.com. and start the procedure by going to the section REPORT A PROBLEM - pick there a category: Refund&Warranty.

    If you want to return the Neuroon, please remember that:

    1. You have 14 calendar days to return a product from the date you received it.
    2. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
    3. Your Product must be in the same condition as it was received. We will not refund or exchange any product that is damaged, altered, or is missing parts for reasons not due to our error.
    4. Neuroon software and downloadable items are nonrefundable.
    5. We are not refunding shipping cost and additional fees like duty or tax.
    6. More information: Return Policy
  • How long do I have to wait for a refund?

    Refund & Warranty > How long do I have to wait for a refund?

    Processing a refund request usually takes 21 business days but it always depends on the type of payment and bank.

  • How can I lodge a complaint?

    Refund & Warranty > How can I lodge a complaint?

    You can send your complaint to this address: support@neuroon.com or electronically on-line via Neuroon Customer Portal https://my.neuroon.com/ --> Report a Problem

  • How can I contact with Neuroon Support team?

    Refund & Warranty > How can I contact with Neuroon Support team?

    You can contact Neuroon Support Team by email at contact@neuroon.com. If you already bought Neuroon and you have some problems or questions you can always write to us using Report A Problem system. Just go to my.neuroon.com, log in, click the button REPORT A PROBLEM and pick a suitable category.

  • How long does the warranty for Neuroon last?

    Refund & Warranty > How long does the warranty for Neuroon last?

    The warranty for Neuroon lasts: 24 months for European Union countries and 12 months for other countries.

    More information about the warranty for Neuroon: https://neuroon.com/static/files/warranty.pdf

  • When the warranty doesn't apply?

    Refund & Warranty > When the warranty doesn't apply?

    The warranty does not apply to:

    (a) damage resulting from abuse, misuse, accident, or negligence,

    (b) normal wear and tear,

    (c) defects caused by alterations, modifications, unusual stress, improper storage (including but not limited to use in wet conditions), repair and servicing not made or authorized by Inteliclinic,

    (d) damage caused by handling, operating or using the Product outside the permitted or intended uses described in the Documentation,

    (e) defects that are not reproducible by Inteliclinic,

    (f) cosmetic damage, such as scratches, dents and broken plastic, and

    (g) consumables, including in particular batteries, unless damaged due to a manufacturing defect.

  • How the warranty process looks like?

    Refund & Warranty > How the warranty process looks like?

    Within the Warranty Period, if any defect arises and you make a claim and return the product in accordance with our Warranty Policy (described below), we will, at our option, either (a) repair the Neuroon using either new or refurbished parts, (b) replace the defective Neuroon or part with a new or refurbished Neuroon or part, or (c) refund your order. Any replacement may be, at the option of Inteliclinic, a new product (including a next-generation model providing functionalities materially similar to those of the originally purchased Neuroon) or re- manufactured product.

    In order to report a warranty problem, please log in to my.neuroon.com and go to the section REPORT A PROBLEM. Please submit your issue in the Refund&Warranty category.